At first, if I am not mistakenly you are gambling physically with someone over there and you guys staked money to gamble right?
Because I no most of the Play Station usually permits 1-4 players while the moderates is only 2 players. But when you goal keeper keeps running you should consult the teller over there who is to assist you or some settings for you as I believe it's not something that works directly with casino and even it's incorporated with them then the site where you are playing it is to be contacted, however if it is a physical place you can consult the teller for assistance.
With op explanation I believe that this is a physical gambling with someone or group of people with the use of play station. But what the op failed to understand is that when certain occurrences happen, and it isn't normal, there is need to contact the agent to fix the problem or change pad because it could be that the pad h was using that day has a little problem that made him have that problem.
With this I always loss ,did anyone has this kind of issue or you have a way to solve this problem
Please your contributions is needed
I think it could be that the pads have problem and you didn't report to have a change of that pad, and secondly it could be a setup to make you lose against your fellow. Check if it wasn't planned to make you lose.