Well that's sad. Well fastest way to fix it is for her to create an alt account to follow up the entire process once she's ready to reclaim ownership of the account. I can remember when ambatman had a similar issue and back then I think his account wasn't even grown I think still at full membership when it happened.

I believe the admins will respond promptly because of the reputation of the account.

It's just an alternate method to get back your account if passwords ever become an issue it comes in handy sometimes.