I think it's very important that their official rep are active as:

1. they are here to answer all queries about the casinos
2. they are the one who have to answer if there are issues like pending withdrawals
3. they are the bridge between campaign managers and the casino itself
4. if gamblers see them as very active here, then there is a good chance that they will test that platform.

So there are a lot of reasons why official representative here should be active. It's not just that the casino works and pays, we need to hear and see them here.