Having an active representative in the ANN thread is something very important and also a great way to keep your customers actively engaged with the activities of the casino. For some kind of basic questions I want to know, through an active customer representative here, I can easily get answers and when a  complaint is raised, it can get to be rectified here quickly without going through the hassle of lodging a complaint online on the company’s site to pass through some stages before it’s been sorted out. A customer representative is the fastest go to place in the forum to get your problems solved immediately and this builds trusts between the company and their customers when issues are resolved satisfactorily for the customers without passing through stress.