So how important is it really for you to see an active rep in an ANN thread?
I consider it a must; there will be issues that need to be addressed, some due to miscommunication, and these need to be relayed to the developers or the casino administrators to resolve the problem quickly. The community can easily trust a casino that has an active representative here.
So instead of a gambler directly creating an accusation, he can relay the issue to the representative to avoid a scam accusation in the scam section.
It is necessary to have a direct voice from the casino so if there are issues or questions you will be dealing directly with the casino representative and whati the rep says is the stance of the casino. Without an active rep in an ANN thread we can be guessing what the stance of the casino is on every matters that arises for discussion. Having a rep in an ANN thread is as important as the ann thread itself, reps are the essence of the ANN thread, without an active one it becomes another gambling thread for discussions. Reps makes topics to be conclusive because you don't have to wonder what the stance of a casino is on any matters.