I just want to ask how much this actually matters to you.
Some casinos already have promotions running and even an ANN thread here, but the OP is basically inactive. No replies to questions, no updates, sometimes months go by without any response at all.
For me, an active representative says a lot. If they can’t even answer basic questions or update their own thread, it makes me wonder how they handle support when there’s an actual problem like withdrawals or account issues.
On the other hand, some people might not care as long as the casino works and pays.
So how important is it really for you to see an active rep in an ANN thread?
Having an active representative is good because it will help them connect with users directly in a forum, this will make it easier for their customers to get bonuses, submit complaints and verify many things that customers can do to casino representatives, on the other hand it also increases their reputation because their service is very active in the forum, their marketing runs smoothly because they always share updates and interact with users, but even if they are not active it does not matter the most important thing is when there are problems and complaints they are there to help customers here and resolve any problems that arise between customers and the casino.