In my case, this is very important because it allows me to know how many member complaints are answered quickly and how the casino has behaved in the face of each complaint. When representatives disappear from this forum, it becomes very difficult for me to analyze how cases of large withdrawals are handled when there are problems, and in the event that the casino is accused of scams, how the accusation will be resolved. Without a doubt, I consider it very important that casinos have an active thread on the forum with representatives. Let's look at the case of freebitco.in; after their representative disappeared, I immediately stopped using the site because I realized something suspicious was going on, and I was right.